Q. |
What is PrepareOC? |
A. |
PrepareOC is the County of Orange’s comprehensive incident preparedness, response and recovery program. The goal of PrepareOC is to develop a coordinated approach to preparedness planning for County government, local governments and organizations, and the County’s constituents.
The PrepareOC Web site makes critical information available to the people who need it on an anytime, anywhere basis. The site is a place to develop, post and share the information needed to plan for, respond to and recover from emergencies, disasters and business disruptions. The PrepareOC site has four sub sites: PlanOC, ReadyOC, RespondOC and RecoverOC. Authorized users can access these sites from the PrepareOC portal.
Back to Top 
|
Q. |
Who can access PrepareOC? |
A. |
Only authorized users with a user ID and password can access PrepareOC. Individual users are typically members of one or more of the established participating organizations within Orange County.
Back to Top
|
Q. |
How do I login to PrepareOC? |
A. |
Open an Internet web browser from any computer and go to the PrepareOC Home page (www.PrepareOC.org). If you already have your user ID and password, click on the Portal Login link on the left-hand side of the page. You will be directed to the Sign In page.
If you need to obtain a user ID and password, click on the Access Request link and complete and submit the request form.
Back to Top
|
Q. |
How do I get a user ID and password for the PrepareOC plan sites? |
A. |
Go to the PrepareOC Home page (www.PrepareOC.org) and click on the Access Request link on the left-hand side of the page. Complete and submit the request form. Provided your request is approved, your user ID and password will be sent to you via email within 48 hours.
Back to Top
|
Q. |
What if I forget my password? |
A. |
Go to the PrepareOC Home page (www.PrepareOC.org) and click on the Portal Login link on the left-hand side of the page. Click on the Forgot My Password link on the Login page.
Back to Top
|
Q. |
Can I change my password? |
A. |
Yes. Login to PrepareOC as you normally would. Once you are logged in, click on the Change Password link on the left-hand side of the screen. All users should change their passwords when they first login to PrepareOC.
Back to Top
|
Q. |
Can I access PrepareOC from home? |
A. |
Yes. You can access PrepareOC from any computer with a Web browser and Internet access.
Back to Top
|
Q. |
What happens if there’s a disaster in the County and the County Data Center is non-operational? Will I still be able to get to PrepareOC? |
A. |
PrepareOC is hosted by a third party vendor at a Tier IV data center located outside of Orange County. As long as you have a computer with a Web browser and Internet access, you will be able to access PrepareOC. This means that you do not have to rely on the availability of the County Data Center. You can access PrepareOC from home, an Internet café, or anywhere that you can plug in a laptop or PC and access the Internet.
Back to Top
|
Q. |
What if there’s an emergency and a new user needs to get immediate access to PrepareOC? |
A. |
Members of the PrepareOC maintenance team will be on-call during any emergency to enable access for new users as quickly as possible. New users should go to the PrepareOC Home page (www.PrepareOC.org) and click on the Access Request link on the left-hand side of the page. Complete and submit the request form. Your user ID and password will be sent to you via email.
Back to Top
|
Q. |
Who maintains the PrepareOC site? |
A. |
PrepareOC is maintained by members of the County of Orange Business Continuity Working Group and the Emergency Management Bureau.
Back to Top
|
Q. |
How is information uploaded to one of the PrepareOC plan sites? |
A. |
PrepareOC uses Microsoft Office SharePoint Server 2007, which enables users to easily manage and control electronic documents. Users upload information directly to the PrepareOC site via easy-to-follow prompts.
Back to Top
|
Q. |
Is there a user guide for PrepareOC? Is training available? |
A. |
A PrepareOC Quick Start Guide is currently available under User Guides/Training after you’ve logged into PrepareOC. Additional user information and training materials are in development and will be posted as they become available.
For general information about SharePoint, click on the  icon in the upper right-hand corner of your screen after you’ve logged into PrepareOC.
Back to Top
|
Q. |
Will I be able to access all four plan sites – PlanOC, ReadyOC, RespondOC and RecoverOC – using my user ID and password? |
A. |
The sites you can access and your rights within those sites are based on the organization(s) you belong to and your planning, response, and/or recovery team role(s). You will need only one user ID and password to access any and all of the PrepareOC sites and functionality to which you have been given access.
Back to Top
|
Q. |
How do I get access to the plan sites I don’t currently have access to? |
A. |
You can click on the Access Request link and complete the request form. If your request is approved, access will be enabled for you to the additional site(s).
Back to Top
|
Q. |
Isn’t ReadyOC a site that anyone can get to – even if they don’t have a password? |
A. |
ReadyOC does have a public-facing Web site: www.ReadyOC.org. No password is required to access this site, as it is designed to be readily accessible to the public.
Back to Top
|
Q. |
Who can help me if I have a problem with PrepareOC? |
A. |
Go to the PrepareOC Home page (www.PrepareOC.org) and click on the Contact PrepareOC link on the left-hand side of the page. You can email questions and issues to the PrepareOC maintenance team. A member of the team will contact you as quickly as possible to resolve any issues.
Back to Top
|
